Generator Repairs
One company all repairs
At Genergy Australia, we’re proudly your one-stop-shop that offers all our customers exceptional service and dependable support for any generator repair service needs. With our team of qualified generator electricians and experienced diesel mechanics, you won’t ever need to use two different companies, it’s all taken care of with just the one professional service.
Our team currently supports generator repair service for a diverse range of clients. From hospitals and correction centres to warehouses and supermarkets, we ensure all our client’s generators are operating reliably, especially when they’re needed the most. So no matter what your organisation is, we guarantee you’re in good hands.
It’s important to remember that even if your generator hasn’t been used, it may still fail to operate or run smoothly. A generator service may be required due to water contamination in the diesel storage system or a worn-out part that needs replacing. Whatever the system failure is, we’ll carry out a generator repair service to ensure your organisation’s power is back up and running with minimum downtime, especially in those crucial moments
YOU’LL ALSO BE PLEASED TO KNOW GENERGY AUSTRALIA HAVE THE CAPABILITY TO CARRY OUT REPAIRS TO YOUR ASSOCIATED EQUIPMENT SUCH AS:
- Diesel storage systems including fuel tanks and fuel level gauges
- Diesel restoration
- Generator control systems
- Automatic transfer systems
- Fuel transfer systems including level switches and pumps
- Diesel engines
- Alternators
- Canopies
experienced team
Our very experienced team has been servicing and repairing diesel generators for decades which allows us to offer you complete peace of mind knowing your generator is in the hands of a truly professional company.
Genergy Australia is so confident in our repairs, they all come with our 12 month warranty for complete peace of mind.
The generator specialists
We have 25 years industry experience as a family owned and operated business dedicated to providing our clients with exceptional service and a high level of skilled workmanship.
At Genergy Australia, we are the generator specialists. Our highly trained team of fully licensed and qualified field electricians and field diesel mechanics have a combined 100+ years of experience with Diesel Generator Systems including diesel engines, alternators, control systems and more.
We also hold a Queensland Electrical Contractor’s License that allows us to carry out electrical repairs, modifications, and installations legally. We also operate a Health Safety, Environment and Quality (HSEQ) Management System overseen by Master Electricians Australia as part of our commitment to safety.
Our team at Genergy Australia are friendly, approachable, and reliable as we don’t seek to just gain customers but to create trusted and mutually beneficial relationships.
GenSet Repairs
Our technicians are highly trained to diagnose and repair any faults regarding your GenSet. This abbreviated term for Generator Set refers to the combined generator and engine component. In short, the GenSet is the engine that powers your generator. So it’s crucial that it’s able to operate efficiently and effectively when you need it most.
Our team has the resources and expert skills to carry out generator repair services associated with full services and replacement of parts to ensure the optimal state of your GenSet. With our team’s combined 100+ years’ experience in the industry, we have extensive experience working with a large range of brands including Cummins, Volvo, Detroit, John Deere, Perkins, Dorman, Caterpillar, Mitsubishi, Kubota and more.
Our team also maintains GenSets that vary drastically in complexity from a simple Mosa 6kVA GenSet to two Paxman 2250kVA with automatic sync and shared load GenSets. So you can rest assured you’re in good hands no matter the brand or complexity of your GenSet.
We also have comprehensive generator repair experience with a wide range of GenSet controls that include DSE, ComAP, PowerWizard, Omron, Woodward, SiTEC, PowerCommand, Bernini and more. GenSet controls are advanced electronic control systems that control and monitor the operation and outputs of your GenSet. If you experience any problems with your GenSet controls, one of our highly trained field electricians will be able to sort it out, no matter the type you have.
To ensure that we can quickly source the parts you require for your generator repair, we’ve established a large network of suppliers throughout Queensland. So no matter what GenSet brand you have, if the spare parts are not already on our shelves, we can typically source them within 24 hours, using Air Freight if the part is coming from interstate. Commonly required GenSet components like Battery Chargers, Automatic Voltage Regulators, Starter Motors, Controllers, Filters, and more are stocked in our Acacia Ridge, Queensland Warehouse.
We also have a fleet of Service Vehicles that are well equipped with all the necessary tools to diagnose faults and carry out generator repair services. Our Service Vehicles typically carry the commonly required spare parts for a generator service such as Batteries, Hoses, Clamps, Fluids and Chargers. We’re also able to load your GenSets where necessary with one of our Portable Load Banks that range from 35KW to 600KW. So no matter the GenSet repair service you require, we can ensure great service from our highly trained experts.
Diesel Storage Systems
When it comes to storing the fuel that’s required to feed your diesel generator, there are two main methods. The first is burying the bulk tank underground, which is a great space saver, especially if the facility is smaller. The second is installing the bulk tank above ground in either a fire-rated room or as a fire-rated tank. Whichever method is chosen, it’s critical to have a robust storage system where your tank is fitted correctly, and the integrity of the tank’s shell is intact and maintained.
The most destructive force for diesel storage systems is water contamination. This can affect both underground and above-ground storage systems. Underground water typically surrounds underground storage systems. And if there is any failure in the integrity of the tank shell, then water ingress can take place. Similarly, water ingress can occur from rainwater affecting above-ground tank fittings.
Water ingress leads to water contamination, causing an accelerated oxidation process and microbial growth which creates slime and acids that corrode your diesel storage system.
If this is the case for your diesel storage system, you’ll be searching for ‘emergency generator repairs near me’ at a time when having a backup power source will be crucial for your organisation. Our team has observed that over 50% of diesel storage tanks have experienced water contamination. The key to avoiding this is to get regular preventative generator maintenance. However, we are also able to provide a diesel restoration generator service if you find that this has become an issue for your Diesel Storage System.
Diesel Restoration
While maintaining the fuel quality can be a major challenge, the results of any failings can be inconvenient and costly. Poor diesel fuel quality can negatively affect your generator’s performance and even lead to engine failure. As we saw above, water contamination can be a leading cause of poor fuel quality, however it is not the only cause.
A blend of distilled and cracked fuel are the components of diesel. When this cracked fuel component is steadily degrading, a thin layer of fuel sludge is the result. This fuel sludge becomes a major threat when it’s combined with water, dirt, organisms and dust or rust particles. A routine generator service will pick this up before it causes any long-lasting damage.
However, if left untreated the fuel will become contaminated. This can cause early plugging of fuel filters, abrasion and scoring in pumps and injectors, incomplete combustion of fuel and tank sludge that’s pulled into fuel intake pipes.
If your fuel becomes contaminated, our team offers a time-efficient diesel restoration generator service solution. For this generator repair service, we use our custom-built mobile fuel cleaner that’s designed with a multi-stage fuel filtration system. Our qualified team uses this mobile fuel cleaner to filter and clean the contaminated diesel down to 3 microns and restore the fuel to its optimum condition.
Refuelling
To ensure your diesel generator can support you when your power goes out, it’s critical to have enough fuel supply. Our generator maintenance service offers a peace of mind service where we check and document your bulk tank’s fluid levels each visit. Our technicians will provide you with a refuelling proposal if fluid levels are found to be below 50% during your generator service. This will ensure you don’t run out of fuel when you need it the most.
However, we do understand how critical a fuel shortage is during a power outage. If you find yourself needing a prompt generator repair service to refuel, our mobile refuelling Ute has the capacity to deliver 600 litres in a single visit.
We can also assist you if your refuelling needs are less urgent and you require a bulk amount. Our long-held partnerships with major fuel merchants will have you covered, whether you require 600 or 20,000 litres of diesel delivered.
Emergency Response
If you find yourself with a failed generator during the event of a power outage, you can reach our on-call emergency response service team 24 hours a day, 7 days a week. You can expect fast, reliable response times from our generator service on-call technicians.
For our preventative generator maintenance clients, we offer a special guaranteed 2-hour response time service.
Our fleet of Service Vehicles have GPS tracking so our office can let you know just how quickly we can reach you. The generator Service Vehicles are also fully equipped with the commonly required spare parts and tools to diagnose faults and repair them in a timely manner.
We guarantee we’ll have your generator supplying you with power as soon as possible so you can get your operations back up and running with minimum downtime.
The Key is Preventative Maintenance
While our highly trained technicians can offer you quick and efficient generator repair services, we strongly believe that Preventative Maintenance is key to ensuring you always have a power supply, especially during those crucial moments.
Generator’s Preventative Maintenance is often neglected until these critical moments when the power has gone out and then an emergency generator service is needed. And as we have seen, emergency generator repair services are sometimes still required even if the generator hasn’t been used before.
To avoid such situations that will cause your operations inconvenient downtime and may involve costly repairs, we offer 3 key preventative maintenance services to ensure our valued clients aren’t losing time nor money.
- Scheduled Maintenance: servicing your generator regularly is imperative to ensure that it’s capable of starting in the event of a power outage.
- Mains Failure Testing: to ensure your generator is 100% reliable, a mains failure test is the ultimate test available to evaluate a generator's performance. We recommend this test be carried out once a year minimum.
- Dummy Load Testing: when stand-by generators aren’t running under load, this can cause engine deterioration. To solve this issue, our fleet of portable load banks can run your generator under a dummy load without interrupting your current operations.
We also offer a comprehensive ‘Peace of Mind’ scheduled maintenance program that includes a full generator service report at the completion of each servicing to ensure there won’t be any unexpected surprises in the event of a power outage.
Why Choose Us?
At Genergy Australia, not only do we value our workmanship but also our high standard for excellent customer service. We offer an 8 hour call back guarantee and engage meaningfully with all our customers to identify what’s important to them and then exceed these expectations. Our team of skilled technicians are highly trained to undertake comprehensive maintenance programs, efficient generator repairs, reliable 24/7 emergency responses with minimum downtime and professional installations.
We highly value safety. We operate a Health Safety, Environment and Quality (HSEQ) Management System overseen by Master Electricians Australia. This is our commitment to the management and implementation of quality, safe and environmental practices when we perform any generator repair or maintenance services. We seek to meet our customers’ needs whilst protecting the welfare of workers, the community, and the environment.
If you’d like to work with us for any generator repair or maintenance services you require, contact us and one of our friendly team members will get back to you shortly.
